Cancellation & Refund policy

Part 1. Pre Paid Consultations

A. To initiate refunds, the User should send a email to support@aaruexx.me within five (5) days from the occurrence of such event, with details of the transaction including the name, App Id, date, doctor's name, medical facility name, transaction reference and amount; in which case, the claim shall be reviewed and if eligible as per the scenario identified, and a reply will be sent to the User within the next five (5) business days, and the refund will be initiated to the original mode of payment done by the User while booking (duration for refunds may vary and are subject to Payment Gateway Service Provider terms and durations). The refund is also subject to cancellation terms of the Provider (as charged by the Provider/Doctor/Practice), and the User shall not be entitled to a full refund even if you have cancelled beforehand.

B. In the event that, the Provider with whom User has booked a paid appointment via the 4ME Patient App, cancels the appointment/service at least 24 hours of the scheduled date and time, a partial refund (if the Providers cancellation charges apply) or full refund will be processed. It is hereby implied that any payments for appointment/service booked within 24 hours of the scheduled service is non refundable.

C. In cases where the User does not show up for the appointment booked with a Provider, without cancelling the appointment beforehand, or cancellation is done within 24 hours of the scheduled date and time for the appointment/service, the payments are not eligible for a any refund.

D. Users will be entitled for full refund in cases where, the Provider is unable to meet the User for the scheduled appointment for more than 2 hours, and the User chooses not to wait any more and hence, wishes to cancel the appointment/service.

E. We reserve the right to refuse reimbursements that do not meet the above conditions at our sole discretion.

Part 2. Subscriptions

You are entitled to cancel your subscription within 30 days without giving any reason for doing so.

The deadline for canceling your subscription is 30 days from the date you were onboarded.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail support@aaruexx.me sent from your registered email; send by the Authorized Person (Portal Admin) with details of the payment transaction, including name, App ID or Portal ID, date, subscription plan, payment transaction reference number, amount, the payment receipt and other related information.

We will reimburse you no later than 30 days from the day on which we receive your cancellation request. We will use the same means of payment as you used for the order, and you will incur costs at actual for installation, customization, and other incidental costs, and pro-rata subscription charges for services utilized; which will be deducted and the balance fees only shall be eligible for reimbursement.

Conditions for Cancellation and Refund:

In order for the payment to be eligible for a refund, please make sure that:

• The subscription onboarding was within the last 30 days

• The consents, agreements and other legal documents are formally terminated as per the applicable terms and conditions.

• The portal login access shall cease once your cancellation request is received. Any stored data should be saved and backed up under your own responsibility.

• The patients' medical record data shall be backed up by you, under your responsibility, and the same shall continue to be stored by us, as per retention regulations.

The following conditions specify Non refundable conditions:

• The customization done, to your specifications or clearly personalized.

• The works and services which according to their nature are not suitable for refund, for example installation, technical support and custom portal set up, user training, and subscription packages which involve pre paid third party services.

• The costs of services which are already utilized or availed by you, before the cancellation request.

• We reserve the right to refuse reimbursements that do not meet the above conditions at our sole discretion.

Part 3. Cancellation Risk, Liability and Indemnity- Applicable to All Users

You are responsible for the cost and risk of cancellation, and by raising a cancellation/ refund request, you explicitly indemnify Aaruexx (Eshana Business Solutions WLL) from any legal liability and such future claim or litigations that might arise out of such cancellation initiated by you.

Part 4. Contact Us

If you have any questions about the Cancellation and Refund Policy, or require assistance for refunds, please contact us by e-mail support@aaruexx.me or Call/Chat +973 39251121